FREQUENTLY ASKED QUESTIONS
WHAT IS REQUIRED TO BOOK?
A signed service contract & paid Retainer is required to secure your wedding date. A wedding date will not be held for anyone without a signed contract and paid retainer. The Retainer is non-refundable and non-transferable, and is deducted from the total amount due. Our Retainer is 50% of the contracted total.
DO WE NEED TO KNOW THE EXACT LIST OF SERVICES FOR MY PARTY UPON BOOKING?
Yes. In order to secure our team for your wedding day, we need as accurate of a head count as possible upon signing the contract. You will have until 60 days prior to the wedding date to request additions, but it is not guaranteed that we will be able to accommodate. Reducing the service count is not permitted.
WHEN IS FINAL PAYMENT DUE?
Final payment is due in full 30 days prior to the wedding date. We will send you a final invoice via email that you can pay online via credit/debit card or ACH payment. No other payment methods will be accepted and no payments accepted on the day of - no exceptions.
IS GRATUITY INCLUDED AND/OR REQUIRED?
We do not include gratuity on top of your final invoice, nor is it a requirement. However, if you so choose, you can absolutely tip your stylists on the day of the wedding. Cash is preferred and 15-20% is typical. Venmo is also accepted for gratuity only.
DO YOU HAVE A MINIMUM REQUIREMENT FOR WEDDING CONTRACTS?
Yes, we do. The minimum service requirement for lead stylist contracts is $500. The only exception to this is if you have booked our Elopement Package. Preview appointments and other fees do not apply toward the minimum requirement.
CAN I STILL BOOK IF I DON'T MEET THE MINIMUM REQUIREMENT?
Absolutely. If the total of the services booked is less than the minimum requirement, the minimum dollar amount will still be charged to you. The total is determined by the services booked on the day of the wedding only . Preview appointments and other fees do not apply toward the minimum requirement.
HOW MANY STYLISTS ARE INCLUDED?
We include 1 stylist for every 6 services booked (however, this is approximate and at our discretion). Your chosen lead stylist will be the main stylist and point person, and they will be accompanied by other members of our team, depending on the number of final services booked. NOTE: Hair & makeup count as two separate services, so 1 person booking both hair & makeup counts as two services.
CAN I CHOOSE WHICH STYLIST I WORK WITH?
Absolutely - and please do! The option to choose your Lead Stylist gives you the opportunity to work with the stylist you feel will be the best fit for your wedding. The Lead Stylist will work with the bride at both the preview appointment and on the wedding day. We do reserve the right to staff out the rest of the team for your wedding based on availability and final numbers, at our discretion.
DO ALL OF YOUR STYLISTS DO BOTH HAIR & MAKEUP?
All of our Lead Stylists provide both hair & makeup styling, and their portfolios reflect both unless otherwise noted.
HOW LONG SHOULD WE EXPECT HAIR & MAKEUP TO TAKE?
We require a minimum of 4 hours to render all services on the wedding day. If your venue has time restrictions, or you would rather reduce the overall time for hair & makeup, an Additional Stylist Fee will apply. With this fee, we bring in another stylist, above what we already include, to accompany the Lead Stylist and other team member(s) (if applicable) for the purpose of reducing the overall time it takes for the team to render all services on the wedding day. This fee is $200 per contract.
WHERE DO YOU ALL PROVIDE SERVICES ON THE WEDDING DAY?
On the wedding day, we can provide services either on location or at our studio located inside Track One Nashville. We include complimentary travel for each stylist within 40 ROUND TRIP miles of zip code 37210. Above 40 round trip miles, our travel fee is 75 cents per mile, per stylist. If further travel and overnight stay is required, please inquire for a quote.
ARE WE REQUIRED TO PAY FOR STYLIST PARKING?
Yes - for locations where paid parking is required and/or is the most convenient to the service location. We require that clients pay for valet parking at the service location OR applicable parking fees for each stylist (1 vehicle per stylist).
WHEN SHOULD I BOOK A PREVIEW APPOINTMENT?
We recommend doing your preview 6-8 weeks prior to the wedding date. This is a "sweet spot" that ensures your hair/skin are close to how they will be on the wedding day and your stylist is fresh on new products & techniques. However, we are happy to try and accomodate travel schedules for out-of-town brides and schedule preview appointments earlier or closer to the wedding date.
DO YOU PROVIDE TRIAL APPOINTMENTS PRIOR TO BOOKING?
Yes, we do! If you would prefer to book a preview prior to securing your wedding day services with us, the following conditions apply:
A $50 trial retainer & signed trial contract are required to schedule the appointment.
Appointments cannot be scheduled further than two weeks out.
We offer a complimentary hold of the wedding date for a maximum of three weeks: up to two weeks until the trial appointment takes place, and an additional seven days after the trial appointment. After that, if the wedding day service contract has not been completed, the date will be released and booked on a first come first serve basis.
WHERE DOES THE PREVIEW APPOINTMENT TAKE PLACE?
We have a beautiful hair & makeup studio located inside Track One Nashville, in the Wedgewood-Houston area of Nashville, just minutes from Broadway with ample parking. This is where our preview appointments take place, and it is also available for smaller groups on the wedding day.
DO YOU PROVIDE SERVICES FOR PEOPLE OTHER THAN THE BRIDE & BRIDESMAIDS?
Of course! We are happy to provide services for mothers, grandmothers, aunts, cousins, grooms, bridesmen, and anyone else associated with your wedding that would like to feel pampered too. Pricing information is located on our Pricing page.
IS THERE A FEE FOR EARLY MORNINGS?
Yes. For arrival times before 8am, an Early Start Fee of $75 per artist will apply. For example, if your services are scheduled to begin AT 8am, the stylists will have to arrive before 8am to set up - in this case the early start fee would apply.
IS A PREVIEW APPOINTMENT REQUIRED?
A preview appointment, or trial, is not required. However, if you do not book a preview session, we do add a $50 "Day Of Bridal Consultation Fee" to the final invoice, and an additional 20-30 minutes to the wedding day schedule for the stylist to conduct a thorough consultation with the bride on the wedding day.
WHAT IS INCLUDED IN THE BRIDAL RATES? WHY ARE THEY HIGHER?
Aside from an artfully curated & skillfully executed hair & makeup look, our bridal rates also include the following:
Email/Phone communication throughout the contract period regarding wedding day beauty details
Contract drafting & revisions
Invoice drafting & payment processing
Consulting on additional beauty services prior to the wedding day
Day-Of appointment schedule drafting & revisions
Stylist travel to the getting ready location (if applicable)
Preview appointment scheduling (if applicable)
Hiring/managing stylists for the wedding day styling team
Obtaining additional insurance documents for the wedding venue (where applicable)