FREQUENTLY ASKED QUESTIONS
WHAT IS REQUIRED TO BOOK?
A signed service contract & paid Retainer is required to secure your wedding date. A wedding date will not be held for anyone without a signed contract and paid retainer. The Retainer is non-refundable and non-transferable, and is deducted from the total amount due. Our Retainer is 50% of the minimum services requirement (see below).
DO WE NEED TO KNOW THE EXACT LIST OF SERVICES FOR MY PARTY UPON BOOKING?
Nope! We do not require the final list of services until 30 days prior to the wedding date. However, it is a good idea to go ahead and list everyone on the agreement who might be receiving services so that we can be sure there is team coverage. You have until that deadline to make changes to the original list. If any services are cancelled within 30 days of the wedding date, you are still obligated to pay for those services and will be held responsible for such.
WHEN IS FINAL PAYMENT DUE?
Final payment is due in full 14 days (2 weeks) prior to the wedding date. We will send you a final invoice via email that you can pay online via credit/debit card or ACH payment. No other payment methods will be accepted and no payments accepted on the day of - no exceptions.
IS TIP INCLUDED AND/OR REQUIRED?
We do not include tip on top of your final invoice, nor is it a requirement. However, if you so choose, you can absolutely tip your stylists on the day of the wedding. Cash is preferred and 15-20% is typical.
DO YOU HAVE A MINIMUM REQUIREMENT FOR WEDDING CONTRACTS?
Yes, we do. During the months of April, May, June, September, October, & November our minimum for Saturdays is $675, and all other days of the week the minimum is $450. During the months of January, February, March, July, August & December the minimum for all days of the week including Saturdays is $450.
CAN I STILL BOOK IF I DON'T MEET THE MINIMUM REQUIREMENT?
Absolutely. If the total of the services booked is less than the minimum requirement, the minimum dollar amount will still be charged to you. The total is determined by the services booked only.
HOW MANY STYLISTS ARE INCLUDED?
We include 1 stylist for every 6 services booked (however, this is approximate and at our discretion). Your chosen lead stylist will be the main stylist and point person, and they will be accompanied by other members of our team, depending on the number of final services booked. NOTE: Hair & makeup count as two separate services, so 1 person booking both hair & makeup counts as two services.
CAN I CHOOSE WHICH STYLIST I WORK WITH?
Absolutely - and please do! The option to choose your Lead Stylist gives you the opportunity to work with the stylist you feel will be the best fit for your wedding. The Lead Stylist will work with the bride at both the trial appointment and on the wedding day. We do reserve the right to staff out the rest of the team for your wedding based on availability and final numbers, at our discretion.
DO ALL OF YOUR STYLISTS DO BOTH HAIR & MAKEUP?
All of our Lead Stylists provide both hair & makeup styling, and their portfolios reflect both unless otherwise noted.
HOW LONG SHOULD WE EXPECT HAIR & MAKEUP TO TAKE?
We require a minimum of 4 hours to render all services on the wedding day. If your venue has time restrictions, or you would rather reduce the overall time for hair & makeup, an Extra Stylist Add-On Fee will apply. With this fee, we bring in another stylist, above what we already include, to accompany the Lead Stylist and other team member(s) (if applicable) for the purpose of reducing the overall time it takes for the team to render all services on the wedding day. This fee is $200 per contract.
WHERE DO YOU ALL PROVIDE SERVICES ON THE WEDDING DAY?
On the wedding day, we can provide services either on location or at our studio located inside Track One Nashville. We include complimentary travel for each stylist within 40 ROUND TRIP miles of zip code 37210. Above 40 round trip miles, our travel fee is 75 cents per mile, per stylist. If further travel and overnight stay is required, please inquire for a quote.
ARE WE REQUIRED TO PAY FOR STYLIST PARKING?
Yes - for locations where paid parking is required and/or is the most convenient to the service location. We require that clients pay for valet parking at the service location OR applicable parking fees for each stylist (1 vehicle per stylist).
WHEN SHOULD I BOOK A TRIAL?
We recommend doing your trial 6-8 weeks prior to the wedding date. This is a "sweet spot" that ensures your hair/skin are close to how they will be on the wedding day and your stylist is fresh on new products & techniques.
DO YOU PROVIDE TRIAL APPOINTMENTS PRIOR TO BOOKING?
We have a very lenient cancellation policy and low retainer amount, so we do not provide trial appointments prior to securing your artist and wedding date with a signed booking agreement & retainer payment. If for any reason you would like to cancel, you can do so up to 30 days prior to the wedding date. The $200 retainer payment is nonrefundable, however, but that does help cover the cost of the trial appointment.
WHERE DOES THE TRIAL TAKE PLACE?
We have a beautiful hair & makeup studio located inside Track One Nashville, in the Wedgewood-Houston area of Nashville, just minutes from Broadway with ample parking. This is where our trials take place, and it is also available for smaller groups on the wedding day.
DO YOU PROVIDE SERVICES FOR PEOPLE OTHER THAN THE BRIDE & BRIDESMAIDS?
Of course! We are happy to provide services for mothers, grandmothers, aunts, cousins, grooms, bridesmen, and anyone else associated with your wedding that would like to feel pampered too. Pricing is the same for anyone that is not the bride (except male grooming can be quoted upon request) - so just reference the non-bridal pricing for those additional people.